Chatwoot
Customer communication platform (alternative to Intercom and Zendesk).
Description from awesome-selfhosted (CC BY-SA 3.0)
Still maintained? Yes: 475 commits in the last 90 days, latest release v4.19.1 (Oct 2026).
Also an alternative to Slack, Zendesk and Intercom.
Read the comparison: Chatwoot vs Zammad vs FreeScout: Help Desks for Small Teams
At a glance
Chatwoot quick facts
- Health score
- 98/100 GOOD
- Stars
- 38,606
- Last commit
- today (Oct 2026)
- Latest release
- v4.19.1, Oct 2026
- Licence
- ⊘ Proprietary
Top alternatives to Chatwoot
Full rankings: Slack alternatives, Zendesk alternatives, Intercom alternatives
In its own words
The project's README opens: "The modern customer support platform, an open-source alternative to Intercom, Zendesk, Salesforce Service Cloud etc."
Why it ranks here
Health score explained
Chatwoot scores 98/100, #2 of 44 in Communication - Custom Communication Systems: 475 commits in the last 90 days earn 35.0 of 35 points, the latest release (v4.19.1, 6 days ago) earns 25.0 of 25, 38,606 stars add 18.3 of 20, an active, unarchived repository keeps 10 and Docker support adds the final 10. That places it in the good band (70 and above). The biggest shortfall is star count, worth 1.7 more points.
Recomputed nightly from the GitHub API. How the score is calculated.
Health over time
- Commit activity 35.0 / 35
475 commits in 90 days (30+ scores full marks)
- Release recency 25.0 / 25
v4.19.1 released 6 days ago
- Stars biggest shortfall 18.3 / 20
39k stars on GitHub (logarithmic)
- Not archived 10.0 / 10
Repository is active
- Docker support 10.0 / 10
Docker image or Compose file available
Commit activity
- 475
- Last 90 days
- 1,500
- Last 12 months
- today
- Last push
Ranked #2 of 44 tools in Communication - Custom Communication Systems by health , between Rocket.Chat (#1) and Mattermost (#3) .
Details
| Licence | ⊘ Proprietary |
| Platforms | Ruby, Docker, K8S |
| Latest release | v4.19.1 · 6 days ago |
| Stars | 38,606 |
| Open issues | 1,053 |
| Docker | Yes |
| Repository | chatwoot/chatwoot ↗ |
Chatwoot vs its top 5 alternatives
Active tools that share a comparison page or a category with Chatwoot (Communication - Custom Communication Systems), scored on the same five terms.
| Tool | Health | Stars | Licence | Last commit |
|---|---|---|---|---|
| Rocket.Chat | 99 | 46k | MIT | today |
| Chatwoot (this tool) | 98 | 39k | ⊘ Proprietary | today |
| Mattermost | 98 | 39k | ⊘ Proprietary | today |
| FreeScout | 95 | 4.6k | AGPL-3.0 | today |
| Tiledesk | 70 | 325 | MIT | 2 days ago |
| Zammad | 60 | 6.1k | AGPL-3.0 | today |
Chatwoot: common questions
What does Chatwoot replace?
Repoly lists Chatwoot as an open-source alternative to Slack, Zendesk and Intercom. Each comparison page ranks every alternative by the same health score, so you can see where Chatwoot stands against the others.
Is Chatwoot still maintained?
Chatwoot had 475 commits in the last 90 days and its last push was today; the latest tagged release, v4.19.1, is from 6 days ago. Repoly recomputes this nightly.
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