Zammad
Easy to use but powerful support and ticketing system.
Description from awesome-selfhosted (CC BY-SA 3.0)
Still maintained? Yes: 799 commits in the last 90 days.
Also an alternative to Zendesk and Intercom.
Read the comparison: Chatwoot vs Zammad vs FreeScout: Help Desks for Small Teams
At a glance
Zammad quick facts
- Health score
- 60/100 SLOWING
- Stars
- 6,057
- Last commit
- today (Oct 2026)
- Latest release
- No tagged release
- Licence
- AGPL-3.0
Top alternatives to Zammad
Full rankings: Zendesk alternatives, Intercom alternatives
In its own words
The project's README opens: "Are you juggling countless customer inquiries across multiple channels? Struggling to keep your support team on the same page? Or spending more time managing your helpdesk than delivering exceptional support to your customers?"
Why it ranks here
Health score explained
Zammad scores 60/100, #11 of 22 in Ticketing: 799 commits in the last 90 days earn 35.0 of 35 points, the absence of a tagged release forfeits all 25 release points, 6,057 stars add 15.1 of 20, an active, unarchived repository keeps 10 and no advertised Docker image leaves the final 10 unclaimed. That places it in the slowing band (40 to 69). The biggest shortfall is release recency, worth 25.0 more points.
Recomputed nightly from the GitHub API. How the score is calculated.
- Commit activity 35.0 / 35
799 commits in 90 days (30+ scores full marks)
- Release recency biggest shortfall 0.0 / 25
No tagged release found
- Stars 15.1 / 20
6.1k stars on GitHub (logarithmic)
- Not archived 10.0 / 10
Repository is active
- Docker support 0.0 / 10
No Docker support advertised
Commit activity
- 799
- Last 90 days
- 2,706
- Last 12 months
- today
- Last push
Ranked #11 of 22 tools in Ticketing by health , between OTOBO (#10) and MantisBT (#12) .
Details
| Licence | AGPL-3.0 |
| Platforms | Ruby, deb |
| Latest release | No tagged release |
| Stars | 6,057 |
| Open issues | 450 |
| Docker | Not advertised |
| Repository | zammad/zammad ↗ |
Zammad vs its top 5 alternatives
Active tools that share a comparison page or a category with Zammad (Ticketing), scored on the same five terms.
| Tool | Health | Stars | Licence | Last commit |
|---|---|---|---|---|
| Chatwoot | 98 | 39k | ⊘ Proprietary | today |
| FreeScout | 95 | 4.6k | AGPL-3.0 | today |
| BugPin | 87 | 47 | AGPL-3.0 | 6 days ago |
| Request Tracker | 82 | 1.2k | GPL-2.0 | today |
| Tiledesk | 70 | 325 | MIT | 2 days ago |
| Zammad (this tool) | 60 | 6.1k | AGPL-3.0 | today |
Zammad: common questions
What does Zammad replace?
Repoly lists Zammad as an open-source alternative to Zendesk and Intercom. Each comparison page ranks every alternative by the same health score, so you can see where Zammad stands against the others.
Is Zammad still maintained?
Zammad had 799 commits in the last 90 days and its last push was today. Repoly recomputes this nightly.