Request Tracker
Enterprise-grade issue tracking system.
Description from awesome-selfhosted (CC BY-SA 3.0)
Still maintained? Yes: 296 commits in the last 90 days, latest release rt-6.0.4 (Oct 2026).
Also an alternative to Zendesk.
At a glance
Request Tracker quick facts
- Health score
- 82/100 GOOD
- Stars
- 1,165
- Last commit
- today (Oct 2026)
- Latest release
- rt-6.0.4, Oct 2026
- Licence
- GPL-2.0
Top alternatives to Request Tracker
Full rankings: Zendesk alternatives
In its own words
The project's README opens: "RT is an open source, enterprise-grade issue and ticket tracking system."
Why it ranks here
Health score explained
Request Tracker scores 82/100, #9 of 22 in Ticketing: 296 commits in the last 90 days earn 35.0 of 35 points, the latest release (rt-6.0.4, yesterday) earns 25.0 of 25, 1,165 stars add 12.3 of 20, an active, unarchived repository keeps 10 and no advertised Docker image leaves the final 10 unclaimed. That places it in the good band (70 and above). The biggest shortfall is Docker support, worth 10.0 more points.
Recomputed nightly from the GitHub API. How the score is calculated.
- Commit activity 35.0 / 35
296 commits in 90 days (30+ scores full marks)
- Release recency 25.0 / 25
rt-6.0.4 released yesterday
- Stars 12.3 / 20
1.2k stars on GitHub (logarithmic)
- Not archived 10.0 / 10
Repository is active
- Docker support biggest shortfall 0.0 / 10
No Docker support advertised
Commit activity
- 296
- Last 90 days
- 871
- Last 12 months
- today
- Last push
Ranked #9 of 22 tools in Ticketing by health , between ITFlow (#8) and OTOBO (#10) .
Details
| Licence | GPL-2.0 |
| Platforms | Perl |
| Latest release | rt-6.0.4 · yesterday |
| Stars | 1,165 |
| Open issues | 0 |
| Docker | Not advertised |
| Repository | bestpractical/rt ↗ |
Request Tracker vs its top 5 alternatives
Active tools that share a comparison page or a category with Request Tracker (Ticketing), scored on the same five terms.
Request Tracker: common questions
What does Request Tracker replace?
Repoly lists Request Tracker as an open-source alternative to Zendesk. Each comparison page ranks every alternative by the same health score, so you can see where Request Tracker stands against the others.
Is Request Tracker still maintained?
Request Tracker had 296 commits in the last 90 days and its last push was today; the latest tagged release, rt-6.0.4, is from yesterday. Repoly recomputes this nightly.