Frappe Helpdesk
Helpdesk software which helps you streamline your company's support, offers an easy setup, clean user interface, and automation tools to resolve customer queries efficiently.
Description from awesome-selfhosted (CC BY-SA 3.0)
Still maintained? Yes: 685 commits in the last 90 days, latest release v1.31.1 (Oct 2026).
Comparisons in Ticketing: Zendesk alternatives, Intercom alternatives, Sentry alternatives.
At a glance
Frappe Helpdesk quick facts
- Health score
- 94/100 GOOD
- Stars
- 3,459
- Last commit
- today (Oct 2026)
- Latest release
- v1.31.1, Oct 2026
- Licence
- AGPL-3.0
Top alternatives to Frappe Helpdesk
Why it ranks here
Health score explained
Frappe Helpdesk scores 94/100, #4 of 22 in Ticketing: 685 commits in the last 90 days earn 35.0 of 35 points, the latest release (v1.31.1, yesterday) earns 25.0 of 25, 3,459 stars add 14.2 of 20, an active, unarchived repository keeps 10 and Docker support adds the final 10. That places it in the good band (70 and above). The biggest shortfall is star count, worth 5.8 more points.
Recomputed nightly from the GitHub API. How the score is calculated.
- Commit activity 35.0 / 35
685 commits in 90 days (30+ scores full marks)
- Release recency 25.0 / 25
v1.31.1 released yesterday
- Stars biggest shortfall 14.2 / 20
3.5k stars on GitHub (logarithmic)
- Not archived 10.0 / 10
Repository is active
- Docker support 10.0 / 10
Docker image or Compose file available
Commit activity
- 685
- Last 90 days
- 3,240
- Last 12 months
- today
- Last push
Ranked #4 of 22 tools in Ticketing by health , between Erxes (#3) and Libredesk (#5) .
Details
| Licence | AGPL-3.0 |
| Platforms | Docker |
| Latest release | v1.31.1 · yesterday |
| Stars | 3,459 |
| Open issues | 154 |
| Docker | Yes |
| Repository | frappe/helpdesk ↗ |
Frappe Helpdesk vs its top 5 alternatives
Active tools that share a category with Frappe Helpdesk (Ticketing), scored on the same five terms.
Frappe Helpdesk: common questions
Is Frappe Helpdesk still maintained?
Frappe Helpdesk had 685 commits in the last 90 days and its last push was today; the latest tagged release, v1.31.1, is from yesterday. Repoly recomputes this nightly.
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