OTOBO

Flexible web-based ticketing system used for customer service, help desk, IT service management.

Description from awesome-selfhosted (CC BY-SA 3.0)

Still maintained? Yes: 641 commits in the last 90 days.

Comparisons in Ticketing: Zendesk alternatives, Intercom alternatives, Sentry alternatives.

Docker #10 of 22 in Ticketing

At a glance

OTOBO quick facts

Health score: 65/100 SLOWING
Stars: 340
Last commit: yesterday (Oct 2026)
Latest release: No tagged release
Licence: GPL-3.0

View RotherOSS/otobo on GitHub ↗ Website ↗

Top alternatives to OTOBO

In its own words

The project's README opens: "OTOBO is an extremely flexible, web-based open-source ticketing tool. The application is used for streamlining communication in service organizations such as IT helpdesks, customer service centers, call centers etc."

Why it ranks here

Health score explained

OTOBO scores 65/100, #10 of 22 in Ticketing: 641 commits in the last 90 days earn 35.0 of 35 points, the absence of a tagged release forfeits all 25 release points, 340 stars add 10.1 of 20, an active, unarchived repository keeps 10 and Docker support adds the final 10. That places it in the slowing band (40 to 69). The biggest shortfall is release recency, worth 25.0 more points.

Recomputed nightly from the GitHub API. How the score is calculated.

Commit activity 35.0 / 35

641 commits in 90 days (30+ scores full marks)
Release recency biggest shortfall 0.0 / 25

No tagged release found
Stars 10.1 / 20

340 stars on GitHub (logarithmic)
Not archived 10.0 / 10

Repository is active
Docker support 10.0 / 10

Docker image or Compose file available

Commit activity

641
Last 90 days: 2,443
Last 12 months: yesterday
Last push

Ranked #10 of 22 tools in Ticketing by health , between Request Tracker (#9) and Zammad (#11) .

Details

Licence	GPL-3.0
Platforms	Perl, Docker
Latest release	No tagged release
Stars	340
Open issues	211
Docker	Yes
Repository	RotherOSS/otobo ↗

Visit website ↗ Source code ↗ Live demo ↗

OTOBO vs its top 5 alternatives

Active tools that share a category with OTOBO (Ticketing), scored on the same five terms.

Tool	Health	Stars	Licence	Last commit
FreeScout	95	4.6k	AGPL-3.0	today
Erxes	94	4.1k	AGPL-3.0	today
Frappe Helpdesk	94	3.5k	AGPL-3.0	today
Libredesk	94	3.1k	AGPL-3.0	today
BugPin	87	47	AGPL-3.0	6 days ago
OTOBO (this tool)	65	340	GPL-3.0	yesterday